1. Overview

Learners App operates on a credit-based system. Users purchase credits through monthly subscription plans or one-time purchases. These credits unlock premium platform features, including AI-powered lesson generation, access to study materials, flashcard sets, and other educational content.

Due to the digital and immediately consumable nature of our services, our refund policy is limited. We encourage all users to review this policy thoroughly before making any purchase on the Platform.

2. Subscription Plans

Learners App offers monthly subscription plans that grant users an allocation of credits and access to premium features. Upon completing a subscription purchase, credits are added to your account immediately or within a reasonable processing period.

Subscription fees are charged on a recurring monthly basis. You may cancel your subscription at any time from your account dashboard. Cancellation will prevent future billing cycles; however, no refund will be issued for any portion of the current billing period already paid, as access to subscription benefits remains active until the end of that period.

3. Non-Refundable Purchases

Once a purchase has been successfully completed and credits have been added to your account, those credits are non-refundable. This applies regardless of whether you have used the credits at the time of the refund request.

Additionally, credits that have been spent on any platform transaction are strictly non-refundable. Transactions that are considered final and non-refundable include, but are not limited to:

• Generating AI-powered lesson content from uploaded study materials
• Purchasing or downloading study materials from the Platform directory
• Purchasing or downloading flashcard sets
• Accessing AI-assisted features during active study sessions
• Any other credit-based transaction completed successfully on the Platform

4. Eligible Refund Circumstances

We recognise that technical failures can occasionally prevent content or services from being delivered after a credit deduction. In such cases, you may be eligible for a credit refund under the following conditions:

If all four conditions above are met, you are entitled to a refund of the credits deducted for that specific failed transaction. Refunds will be issued as credits restored to your account, unless otherwise agreed upon.

5. How to Request a Refund

To submit a refund request, please contact us through our official contact page. When submitting your request, include the following information to help us resolve your case promptly:

• Your registered email address or username
• The date and approximate time of the transaction
• A description of the product or service that was not delivered
• The number of credits deducted

Our team will acknowledge your request and work to resolve the issue within 7 days of your initial contact. If no resolution is provided within this timeframe, your refund eligibility under Section 4 of this policy will apply.

6. Disputes & Chargebacks

We strongly encourage you to contact us directly before initiating a chargeback or payment dispute with your bank or payment provider. Most issues can be resolved quickly through our support process.

Initiating an unwarranted chargeback — particularly for purchases that do not meet the eligibility criteria outlined in Section 4 — may result in the suspension or permanent termination of your account and forfeiture of any remaining credits.

7. Modifications to This Policy

We reserve the right to update or modify this Refund Policy at any time. Changes will be communicated through the Platform or via email. Continued use of the Platform after any changes take effect constitutes your acceptance of the revised policy. The date at the top of this document reflects the most recent revision.